AiSensy vs Gallabox vs Wati: WhatsApp Business API Guide 2025

 

AiSensy vs Gallabox vs Wati: WhatsApp Business API Guide 2025

The WhatsApp Business API has radically changed the game for businesses that want to reach out to their customers en masse via automation, bulk messaging, and instant engagement. As the API itself is devoid of a user interface, enterprises have to use third-party platforms like AiSensy, Gallabox, Wati, Interakt, DoubleTick, and LeminAi. These providers are the intermediaries who connect companies with Meta, thus furnishing them with the necessary tools like dashboards, analytics, and automation to facilitate communication with their customers.

Nevertheless, the selection of the right API provider is not a walk in the park. The pricing models, chatbot functionalities, the extent of analytics, and the support you get differ significantly. A detailed comparison of AiSensy vs Gallabox is the main focus of this article, and after that, it also briefly deals with Wati vs AiSensy to help businesses get an idea and take an appropriate decision.

Why Selecting the Appropriate Provider Matters

Using WhatsApp Business API, firms have the option of automating answers, sending out marketing campaigns, and handling customer support via multiple teams. Nevertheless, the success of these runs largely hinges on the provider’s characteristics. To illustrate, there are some providers who impose a cap on the number of agents while there are others who require additional payment to set up chatbots or to access analytics. By evaluating AiSensy vs Gallabox as well as Wati vs AiSensy we can understand which platform is more suitable for small and large businesses.

Pricing: Who Offers More Value?

Price is a very significant factor in the selection of a service provider.

The starting price of AiSensy is a very simple monthly subscription plan of ₹999, and the premium plan comes to ₹2,399. On the other hand, chatbots can be used for an additional fee of ₹1,999 for 5 bots and then ₹750 for each extra one.

Gallabox main difference is a monthly subscription that is somewhat more expensive than the one of AiSensy, starting at ₹799. However, Gallabox allows you to create as many bots as you want without any additional costs. The premium plan costs ₹2,399.

In the Wati vs AiSensy comparison, Wati looks expensive, with basic plans at ₹4,499 and premium ones at ₹13,499, making it less friendly for startups or small teams.

While AiSensy vs Gallabox comparison shows that Wati looks more expensive with its costly basic and premium plans, more suitable for startups or small teams, there is a possibility that Gallabox is better for businesses with advanced automation needs if they are willing to pay for the bots. Still, if your team is equipped with the unlimited agents feature, then AiSensy would be the right choice.

Chatbot Capabilities and Automation

One of the main features of the WhatsApp API is automation.

AiSensy limits users by providing only text-based non-template chatbot and additionally charges for them.

Gallabox provides free unlimited chatbots with support for text, button, and multimedia responses. That's why Gallabox is more powerful for marketing campaigns that need interactive messaging.

Comparing Wati vs AiSensy, Wati has free unlimited chatbots but only up to five agents, so you can't have a large support team and still be able to scale.

Therefore, Gallabox is more flexible from this point of view without extra charges, whereas AiSensy can become more expensive in the long run.

Agents and Team Collaboration

The number of agents that can log in simultaneously determines team collaboration.

AiSensy permits unlimited agents, thereby making it ideal for businesses with a large support team.

Gallabox limits users to six agents, which means a small team is manageable; however, the team might struggle with scalability.

Comparing Wati vs AiSensy, Wati sets the limit to five agents, while AiSensy offers unrestricted access.

If a company is structured in such a way that it heavily relies on the large teams, then it is apparent that AiSensy scores more points than Gallabox and Wati in this category.

Analytics and Insights

The use of analytics is the cornerstone of digital communications.

Gallabox gives the smart analytics to monitor user engagement and delivery rates, providing the actionable insights.

AiSensy excludes analytics from its plans, which is a disadvantage for businesses willing to track the success of their campaigns.

Neither Wati nor AiSensy have detailed analytics, but Wati can partially compensate for that through its CRM partnership when comparing Wati vs AiSensy.

While considering AiSensy vs Gallabox, it can be said that Gallabox outperforms by providing in-built smart analytics that facilitate businesses to make the most of their performance.

Customer Support and Ease of Use

Customer support is one of the deciding factors in the overall user experience.

Support from AiSensy is primarily through email, so a customer with an urgent issue might have to wait for a resolution.

Gallabox has live chat support that enables businesses to get assistance quickly.

Comparing Wati with AiSensy, Wati not only emails but also provides chat support which makes it a bit better than AiSensy.

Thus, if the requirement for prompt help is of utmost importance, this round will be won by Gallabox.

Conclusion

The decision between AiSensy vs Gallabox or Wati vs AiSensy really boils down to your priorities. When a business is focused on automation and analytics without any additional charges, then Gallabox is a great competitor. On the other hand, if allowing more agents without any limit for better scalability is what you are looking for, then AiSensy is the right solution. Additionally, Wati can be the answer to big corporations that have enough resources to spend on premium integrations.

Finally, matching the features of each provider against your objectives will lead you to the right WhatsApp Business API solution for 2025 that helps you communicate better, save money, and increase customer engagement.